We at Timmo The Handyman are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or our handyman services.

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1. Information We Collect

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1.1 Personal Information

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We may collect the following information when you contact us or book a service:

• Your name

• Email address

• Phone number

• Service address

• Booking details

• Any message you provide through our forms

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1.2 Automatically Collected Information

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When you visit our website, we may automatically collect:

• Your IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking information to improve website performance

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2. How We Use Your Information

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We use your personal data to:

• Provide and manage handyman services

• Process and confirm bookings

• Respond to inquiries or messages

• Send updates or reminders about your service

• Improve our website, services, and customer experience

• Maintain business records

We do not sell or rent your personal information to any third party.

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3. Sharing Your Information

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We may share your information only when:

• It is necessary to complete your handyman service

• We need to comply with Australian laws and regulations

• It is required to protect our rights, property, or safety

We do not share your information for marketing without your consent.

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4. Data Storage & Security

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We take reasonable steps to protect your information against:

• Unauthorised access

• Loss or damage

• Misuse or alteration

All data submitted through our website is securely stored on trusted hosting platforms such as Wix, which use encrypted systems.

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5. Cookies

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Our website may use cookies to:

• Improve user experience

• Analyse website performance

• Save your preferences

You may disable cookies through your browser settings at any time.

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6. Your Rights

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You have the right to:

• Access the information we hold about you

• Request corrections or updates

• Request deletion of your data (where legally allowed)

• Withdraw consent to receive marketing messages

You can contact us directly to exercise any of these rights.

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7. External Links

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Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

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8. Children’s Privacy

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Our services are not intended for children under the age of 18. We do not knowingly collect information from minors.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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10. Contact Us

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If you have any questions about this Privacy Policy, or if you want to request access, correction, or deletion of your information, you can contact us at:

Timmo The Handyman
📍 Malvern East, VIC 3145
📞 0437 941 991
✉️ shane@timmothehandyman.com